Use complex workplace communication strategies

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGEN054, 'Use complex workplace communication strategies'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Use complex workplace communication strategies' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Prepare for complex communication

1.1 Clarify communication objectives, confirm those to be present and identify the communication mode.

1.2 Undertake analysis to anticipate the likely positions to be taken by those present on the matters under discussion.

1.3 Research and organise subject matter, identify and record key points to be conveyed, and summarise information to counter other positions.

1.4 Identify and incorporate requirements of legislation, policy and guidelines relevant to the discussion.

2. Analyse and respond to opinions

2.1 Evaluate discussion to identify impartiality, bias or unsupported argument.

2.2 Record points of view of other speakers and present information to counter opposing views.

2.3 Analyse reaction to speakers and their point of view to identify and manage emotional reactions and maintain objectivity.

2.4 Examine opposing or challenging views for their value in achieving the same ends.

2.5 Use active listening and questioning to clarify own understanding, challenge or justify other points of view.

3. Present a convincing argument

3.1 Choose communication approach to suit the given audience.

3.2 Assert prepared position with conviction and purpose.

3.3 Adjust verbal and non-verbal behaviour to maintain listener interest if the audience is unresponsive.

3.4 Use questions to elicit feedback and check audience understanding.

3.5 Respond to audience questions and arguments and support answers by reasoned explanation.

3.6 Negotiate agreement where possible, concluding with a summary of agreed items.

4. Develop a range of communication strategies

4.1 Seek feedback from others and assess the outcomes of communication.

4.2 Record and use lessons learnt to underpin future interactions.

4.3 Develop and practise language structures and features that influence audiences to a preferred point of view.

4.4 Explore and practise communication strategies for a range of workplace applications.