Benchmark performance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGEN059, 'Benchmark performance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Benchmark performance' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Design benchmarking approach

1.1 Confirm the organisation’s core business, functions, and purpose to provide a context for the benchmarking exercise.

1.2 Analyse the organisation’s strategic and organisational context to identify factors with current or future impact on the organisation.

1.3 Establish the scope of the benchmarking exercise and determine objectives, desired outcomes, timeframes and resources.

1.4 Prepare a project plan and have it approved.

2. Establish benchmarks

2.1 Identify key result areas for benchmarking in accordance with determined scope and objectives.

2.2 Conduct consultation with key stakeholders to consider and confirm the validity and usefulness of the established benchmarks.

2.3 Confirm benchmarks or make arrangements to develop and/or use them.

3. Undertake benchmarking exercise

3.1 Establish and resource staffing arrangements.

3.2 Include consultation, communication with stakeholders and ongoing progress reports as a feature of the management of the exercise to ensure the engagement and cooperation of those people in the areas being benchmarked.

3.3 Manage benchmarking exercise in accordance with timeframes and budgetary constraints.

4. Gather and analyse information

4.1 Undertake networking and consultation with staff in the areas to be benchmarked, to gather tacit knowledge.

4.2 Encourage input to ensure outcomes are valid, reliable and useful for improving performance.

4.3 Gather organisational data, collate with information from consultation and analyse against benchmarks.

4.4 Discuss benchmarking findings with staff and management, and incorporate feedback into final results.

5. Report on and/or act on benchmarking outcomes

5.1 Write and present benchmarking report to meet audience needs.

5.2 Identify areas of excellence, strengths and recommendations for improvement in the report.

5.3 Develop a strategy for phased implementation of recommendations when required.

5.4 Preserve and store research information to provide historical data for subsequent benchmarking exercises.

5.5 Act upon and/or implement benchmarking outcome recommendations.