Work in and with small, regional and remote organisations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGOV310A, 'Work in and with small, regional and remote organisations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Work in and with small, regional and remote organisations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Establish organisational parameters

1.1 The identity and roles of key organisations, and stakeholders within those organisations, are identified.

1.2 The relationships between organisations and stakeholders are identified.

1.3 Types and general features of services available are identified.

2. Operate effectively

2.1 Knowledge of current and emerging issues affecting the area is developed.

2.2 Understanding of challenges facing principal client groups is applied to work activities.

2.3 An understanding of cross-cultural issues is reflected in work practices.

2.4 The value of diversity in the community is recognised and actively promoted.

3. Observe protocols

3.1 Knowledge of different models of work and current issues that impact on the work area/organisation is reflected in work practices.

3.2 Consideration and understanding of the underpinning values and philosophy of the organisation are demonstrated in work undertaken.

3.3 Cultural protocols are observed according to community and/or legislation, policies and procedures.

4. Deal with difficult situations

4.1 Issues which may cause conflict or misunderstanding between own and other organisation/s are identified.

4.2 Difficulties are addressed in accordance with organisational policy and procedures and assistance is sought from others where required.

4.3 Possible cultural differences are considered when difficulties or misunderstandings occur.

4.4 Efforts are made to resolve misunderstandings, taking account of cultural considerations.

4.5 Issues and problems are referred to the appropriate officer/s for follow-up.

Qualifications and Skillsets

PSPGOV310A appears in the following qualifications:

  • PSP30604 - Certificate III in Government (School Support Services)
  • PSP30704 - Certificate III in School Support Services
  • PSP30204 - Certificate III in Government (Border Protection)
  • PSP30104 - Certificate III Government