Give and receive workplace feedback

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGOV315A, 'Give and receive workplace feedback'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Give and receive workplace feedback' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Seek and act on workplace feedback

1.1 Feedback on performance and other workplace issues is sought from others in accordance with organisational policy and procedures.

1.2 Feedback is discussed, questions asked to clarify understanding, and active listening used to ensure understanding of the issues and any constructive suggestions.

1.3 Diversity issues are considered when evaluating feedback to ensure correct interpretation.

1.4 Suggestions for improvements made by other workgroup members are considered objectively and implemented where appropriate.

2. Provide informal feedback in the workplace

2.1 Informal feedback is given regularly, in a timely manner, in accordance with workplace procedures and protocols.

2.2 Evidence from a range of sources is considered in providing feedback in the workplace.

2.3 The opinions of others are considered when providing informal feedback.

2.4 Performance of self and others is evaluated and confirmed with workgroup members.

2.5 Strategies/opportunities for continuous improvement are planned and implemented in consultation with the workgroup, and notable performance is recognised in accordance with organisational policy and procedures.

3. Provide formal feedback in the workplace

3.1 Where they exist, processes/guidelines for providing formal feedback are used to ensure feedback meets purpose/s for which it is required.

3.2 Standards/criteria for feedback are identified and clarified.

3.3 Written or verbal feedback is prepared to address required criteria and purpose in accordance with legislation, policy and procedures.

3.4 Where others disagree with feedback provided, their opinions and ideas are considered objectively and the feedback is amended or supported in line with organisational procedures.

3.5 Agreement with those seeking formal feedback is negotiated and documented regarding any actions/follow-up as a result of feedback.

3.6 Where agreement cannot be reached, reports are prepared and further action is taken if necessary, in accordance with organisational policy and procedures.

Qualifications and Skillsets

PSPGOV315A appears in the following qualifications:

  • PUA32709 - Certificate III in Public Safety (Intelligence Operations)
  • PSP30604 - Certificate III in Government (School Support Services)
  • PSP30504 - Certificate III in Government (Security)
  • PSP30704 - Certificate III in School Support Services
  • PSP30104 - Certificate III Government