Benchmark performance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGOV518A, 'Benchmark performance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Benchmark performance' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Design benchmarking approach

1.1 The organisation's core business, functions, and purpose are confirmed to provide a context for the benchmarking exercise.

1.2 The organisation's strategic and organisational context is analysed to identify factors with current or future impact on the organisation.

1.3 The scope of the benchmarking exercise is established and objectives, desired outcomes, timeframes and resources are determined.

1.4 A benchmarking approach is designed in accordance with the scope, desired objectives/outcomes and available resources.

1.5 A project plan is prepared and approved in accordance with organisational policy and procedures.

2. Establish benchmarks

2.1 Key result areas are identified for benchmarking in accordance with determined scope and objectives.

2.2 Research is conducted to establish the benchmarks to be used for the measurement of organisational performance.

2.3 Consultation to consider and confirm the validity and usefulness of the benchmarks is conducted with key stakeholders.

2.4 Benchmarks are confirmed and obtained, or arrangements made to develop/use them in accordance with legislation, standards, policies and guidelines.

3. Establish and manage benchmarking exercise

3.1 Staffing arrangements are established and resourced in accordance with project plan.

3.2 Consultation, communication with stakeholders and ongoing progress reports are included as a feature of the management of the exercise to ensure the engagement and cooperation of those people in the areas being benchmarked.

3.3 Benchmarking exercise is managed in accordance with timeframes and budgetary constraints.

4. Gather and analyse information

4.1 Networking and consultation are undertaken with staff in the areas to be benchmarked, to gather tacit knowledge.

4.2 Encouragement of open and honest input is provided to ensure outcomes are valid, reliable and useful for improving performance.

4.3 Organisational data is gathered, collated with information from consultation and analysed against benchmarks in accordance with the project plan.

4.4 Benchmarking findings are discussed with staff and management, and feedback is incorporated into final results.

5. Report on/act on benchmarking outcomes

5.1 Benchmarking report is written to meet audience needs and is presented in accordance with organisational requirements.

5.2 Areas of excellence/strengths and recommendations for improvement are identified in the report in accordance with pre-determined objectives and outcomes.

5.3 When required, a strategy is developed for phased implementation of recommendations that meet organisational requirements.

5.4 Research information is preserved and stored in accordance with organisational and security requirements to provide historical data for subsequent benchmarking exercises.

5.5 Benchmarking outcomes are acted upon/recommendations implemented in accordance with organisational requirements.


Qualifications and Skillsets

PSPGOV518A appears in the following qualifications:

  • PSP52110 - Diploma of Government (Workplace Relations)
  • PSP50104 - Diploma of Government
  • TLI50310 - Diploma of International Freight Forwarding
  • TLI50210 - Diploma of Materiel Logistics