Provide specialist technical service delivery

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGSD012, 'Provide specialist technical service delivery'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide specialist technical service delivery' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Facilitate application of complex legislation, policy and guidelines

1.1 Interpret legislation in relation to complex income and asset determinations, qualifications and eligibility.

1.2 Review policy and guidelines in relation to legislated requirements relating to complex investment and financial arrangements.

1.3 Apply high-level investigative and decision-making skills in the application of legislation, policy and guidelines.

1.4 Tailor and provide consultancy services regarding complex issues to service delivery staff in accordance with their needs and experience.

1.5 Provide training in business structures and related income and assets test issues to other service delivery staff.

2. Establish and manage the relationship between the organisation and other service sectors

2.1 Develop and maintain relationships with other service sectors that can assist government service users.

2.2 Obtain advice on the interpretation of policy, instructions and legislation regarding issues relating to income and assets tests.

2.3 Provide advice to government service users, their representatives and the welfare services sector on the interpretation of policy, instructions and legislation on issues relating to income and assets tests.

2.4 Broker contact between government service users, their representatives and the financial services sector on issues which involve the income and assets tests.

3. Handle complex cases

3.1 Apply technical, policy and administrative knowledge to assess the entitlements of government service users with complex needs.

3.2 Analyse and investigate complex issues.

3.3 Assess and review service offers for individuals with complex needs routinely.

3.4 Exercise delegations to make determinations of entitlements and obligations.