Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPGSD502A, 'Manage the emergent dynamics of government service delivery'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Manage the emergent dynamics of government service delivery' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Manage government service reception | 1.1 Reception and/or front office functions and efficiency are established and monitored in accordance with organisational policy and procedures. 1.2 The effectiveness of queuing strategies is monitored and evaluated, and responses are made to peak demand periods to minimise impact on individuals. 1.3 Items and information available to the public in government service delivery sites are maintained in accordance with organisational policy and procedures. |
2. Deal with complaints and aggression | 2.1 The complex needs and challenges facing individuals accessing government service delivery are recognised and catered for. 2.2 Ongoing satisfaction is monitored and the concerns of dissatisfied and aggrieved individuals are identified. 2.3 Established frameworks for resolving conflict and aggression in government service delivery are identified and applied. 2.4 Action to resolve identified issues is reviewed and agreed with individuals, within the bounds of legislation, processes and guidelines. 2.5 Referrals are made, in consultation with the individual and specialist service providers. |
3. Assure public safety in a government service delivery environment | 3.1 A risk management and response plan for potential emergencies or crises is developed and implemented as required. 3.2 Relevant emergency services are accessed when required. 3.3 Affected parties are debriefed in accordance with operational policy and procedures. 3.4 A record of any incidents is completed in accordance with legal and organisational requirements. |