Provide a consultancy service for human resource management

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPHR403A, 'Provide a consultancy service for human resource management'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Provide a consultancy service for human resource management' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Identify consultancy requirements

1.1 Consultation with key stakeholders is conducted to identify support needs of those who provide human resource services in the organisation.

1.2 An analysis of information needs, learning requirements and resources required for provision of human resource services is conducted.

1.3 Advice is given to management and key stakeholders on requirements for the delivery of human resource services that meets legislative and policy requirements.

1.4 The objectives, parameters, and performance standards for human resource services delivered through others are established, disseminated and explained.

2. Provide human resource support

2.1 Information, advice, training and support are provided on a range of human resource policies and procedures to meet legislative and organisational requirements.

2.2 Support is provided in a clear, accurate, readily accessible and timely manner, and complies with legislation and organisational policies.

2.3 Information and support strategies are tailored to meet the needs of diverse audiences.

2.4 The available expertise and extent of human resource consultancy services are promoted to facilitate organisational awareness and access.

2.5 The provision of information, advice, training and support is monitored and issues are dealt with or referred in accordance with organisational policy and procedures.

2.6 Limits of own authority and expertise are applied and referrals are made based on knowledge of resources across and outside the organisation.

3. Advise on organisation-level linkages

3.1 Organisational business plans are consulted and linkages to the organisation's strategic human resource policy and procedures are identified.

3.2 Information and advice are regularly obtained to ensure knowledge of broad organisational development issues is current.

3.3 Relevant strategic human resource information is communicated to line managers and individuals to keep them abreast of changes in human resource policy and practice.

Qualifications and Skillsets

PSPHR403A appears in the following qualifications:

  • PSP42010 - Certificate IV in School Support Services
  • PSP41904 - Certificate IV in Government (School Support Services)