Manage case direction and outcomes

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPINM012, 'Manage case direction and outcomes'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage case direction and outcomes' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Develop strategic case management plans

1.1 Develop case management plans to reflect the initial assessment of needs.

1.2 Include action plans in case management plans as required, and identify the full range of short, medium and long term goals that focus on the achievement of the best possible outcome for claim resolution.

1.3 Include avenues for appeal and procedures for grievances or complaints in plans.

1.4 Determine and include strategies for monitoring and changing plans.

1.5 Consider cultural impact into all aspects of case management plans.

1.6 Establish and implement strategies for obtaining and monitoring service providers.

2. Manage case directions and outcomes

2.1 Implement strategies to monitor the effectiveness of case management processes against agreed goals, relevant services and programs, and client and stakeholder satisfaction.

2.2 Monitor rehabilitation and return to work plans to ensure they remain consistent with the determined strategic direction of case.

2.3 Assess the need for changes in case plans, including the need for continued intervention, and develop strategies for alternative action as required.

2.4 Monitor payments to injured workers and adjust as required.

2.5 Consider alternatives and recommend them if required, should the rehabilitation and return to work process fail.

2.6 Provide advice on all aspects of case management including advice on legislative and risk management issues.

3. Manage complex cases

3.1 Tailor case management and return to work plans to the specific needs of complex cases.

3.2 Use high-level negotiation, mediation and conflict management skills to manage objectives and outcomes in complex cases.

3.3 Obtain expert assistance as required and facilitate case conferences to ensure the best outcome for complex case management.

3.4 Take a risk management approach in the allocation of additional resources to complex cases to ensure value for money in the rehabilitation process.