Manage change

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPMGT003, 'Manage change'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage change' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Confirm that change is required

1.1 Consider factors impacting upon the business unit, the organisation or within the political environment.

1.2 Consult key stakeholders to establish that change is required and/or imminent and the nature of the change.

1.3 Conduct benchmarking with other similar organisations, functions, best practice standards to confirm the need for change.

1.4 Consult specialists and experts as required to assist in the identification of major change requirements or opportunities.

1.5 Identify and address the need for management support, expertise and advice to maximise the advantages of change management strategies.

2. Determine the likely impact of change

2.1 Analyse the proposed change in relation to organisational structure and function, and strategic objectives.

2.2 Identify the individuals, groups and others likely to be affected by change and their expectations and concerns.

2.3 Identify and explain the eventual impact of the proposed change on employees and employee relations in line with individuals’ specific needs and their differing responses to change.

2.4 Discuss options and specific proposals for change and the consequences with staff and invite feedback to ensure that people are involved in the decisions that affect them.

2.5 Identify and plan for potential risks associated with change.

2.6 Communicate the requirements and planned outcomes for change.

3. Develop a change management strategy

3.1 Prepare change management strategy and related communication strategies with key stakeholders.

3.2 Structure the strategy to address the transition from present to future arrangements and identify tactics for dealing with ambiguity in roles, functions, organisational priorities or structures.

3.3 Discuss future trends and organisational needs and consider them in the process of developing strategies for dealing with change.

3.4 Design change management activities to comply with the framework provided by relevant legislation and organisational policy.

3.5 Devise time schedules, performance standards and interim checkpoints for change management strategies.

3.6 Obtain approval to implement the chosen change management strategy from senior management.

4. Foster commitment to workplace change

4.1 Use a range of strategies to foster a positive attitude to change, especially from the individuals on whom the organisational change will have the most effect.

4.2 Provide advice to key stakeholders on strategies for effective change management and show sensitivity to people’s individual responses to change.

4.3 Seek and use resources required to implement change within the business.

4.4 Use leadership and communication strategies to assist others to deal with ambiguity and adapt to change.

5. Implement a change management strategy

5.1 Alter and implement policies, practices and procedures as required to support the change management strategy.

5.2 Identify and address barriers to change in accordance with the organisation’s risk management plan.

5.3 Identify, review and renegotiate priorities with key stakeholders in light of changing circumstances.

5.4 Activate strategies for embedding the change in accordance with the change management strategy.

5.5 Develop a process and performance indicators to monitor the impact of change.

5.6 Implement adjustments to the change management strategy as a result of performance monitoring, to ensure sustained positive outcomes.