Review and improve business performance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPMGT010, 'Review and improve business performance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Review and improve business performance' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Undertake management audit

1.1 Determine scope and objectives of the management audit in consultation with key stakeholders.

1.2 Determine methodology, instruments, and baseline data.

1.3 Arrange expert advice and assistance as required.

1.4 Gather, collate and circulate management data to stakeholders for comment.

1.5 Analyse results, identify strengths and formulate recommendations to improve management performance.

1.6 Prepare and present a management audit report.

2. Review governance arrangements

2.1 Identify legislation, policies, standards and guidelines impacting on public sector governance and extract key requirements.

2.2 Analyse the organisation’s governance framework to identify parameters and compare them to legislative and organisational requirements.

2.3 Analyse data to evaluate the organisation’s deployment of its governance framework.

2.4 Analyse previous reviews, audits or selfassessments to see how the organisation has measured and analyse the effectiveness of the governance framework and how the organisation has learnt from the experience.

2.5 Determine the effectiveness and compliance of the framework identify shortcomings and formulate for continuous improvement.

2.6 Discuss recommendations with management and staff, incorporate feedback and prepare and present a report.

3. Benchmark organisational performance

3.1 Design a benchmarking model in accordance with the organisation’s core business, functions and desired objectives.

3.2 Conduct research to establish benchmarks for the measurement of organisational performance in key result areas determined by the organisation.

3.3 Establish a process and manage the benchmarking exercise.

3.4 Consult with staff in the areas to be benchmarked, to gather information and provide support to ensure outcomes are valid, reliable and useful for improving performance.

3.5 Gather and analyse data against benchmarks, and discuss and present results.

3.6 Write report to meet audience needs and include recommendations for improvement and an implementation model.