Review and improve business performance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPMNGT612A, 'Review and improve business performance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Review and improve business performance' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Undertake management audit

1.1 Scope and objectives of the management audit are determined in consultation with key stakeholders.

1.2 Methodology, instruments, and baseline data (to be used for comparison) are determined.

1.3 Expert advice and assistance are arranged as required.

1.4 Management data is gathered, collated and circulated to stakeholders for comment in accordance with determined scope and methodology.

1.5 Results are analysed, strengths identified and recommendations formulated to improve management performance.

1.6 A management audit report is prepared and presented in accordance with organisational requirements.

2. Review governance arrangements

2.1 Legislation, policies, standards and guidelines impacting on public sector governance are identified and key requirements are extracted.

2.2 The organisation's governance framework is analysed to identify parameters and compare them to legislative and organisational requirements.

2.3 Data is analysed to evaluate the organisation's deployment of its governance framework.

2.4 Analysis is conducted of previous reviews, audits or self-assessments to see how the organisation has measured and analysed the effectiveness of the governance framework and how/whether the organisation has learnt from the experience.

2.5 The effectiveness and compliance of the governance framework is determined, shortcomings are identified and recommendations formulated to incorporate learning from previous reviews and improve processes and practices where required.

2.6 Recommendations are discussed with management and staff, feedback is incorporated and a report is prepared and presented in accordance with organisational requirements.

3. Benchmark organisational performance

3.1 A benchmarking model is designed in accordance with the organisation's core business, functions and desired objectives/outcomes.

3.2 Research is conducted to establish benchmarks for the measurement of organisational performance in key result areas determined by the organisation.

3.3 A process is established and managed to conduct the benchmarking exercise.

3.4 Networking and consultation are undertaken with staff in the areas to be benchmarked, to gather information and provide support to ensure outcomes are valid, reliable and useful for improving performance.

3.5 Data is gathered and analysed against benchmarks, and results are discussed with staff and management and presented in accordance with organisational requirements.

3.6 Benchmarking report is written to meet audience needs and contains recommendations for improvement and an implementation model that meets organisational requirements.


Qualifications and Skillsets

PSPMNGT612A appears in the following qualifications:

  • PSP61212 - Advanced Diploma of Government (Procurement and Contracting)
  • PSP60504 - Advanced Diploma of Government (Management)
  • PSP61210 - Advanced Diploma of Government (Procurement and Contracting)
  • PSP61312 - Advanced Diploma of Government (Road Transport Compliance
  • PSP60512 - Advanced Diploma of Government (Management)