Implement e-correspondence policies

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPPOL405A, 'Implement e-correspondence policies'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Implement e-correspondence policies' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1.Set up and send electronic mail

1.1. Software for sending and protecting email is set up and maintained according to organisational requirements.

1.2. Messages are prepared according to organisational protocols for language, tone and format.

1.3. Content, structure and recipient addresses for electronic mail are checked for accuracy and attachments identified and prepared according to organisational and service provider requirements.

1.4. Records and/or copies of outgoing electronic mail are maintained according to organisational requirements.

1.5. Electronic mail is dispatched according to organisational requirements and within required timeframes.

2. Implement procedures to receive electronic mail

2.1. Procedures are implemented to ensure incoming electronic mail is recorded and/or copied according to organisational requirements.

2.2. Urgent, confidential and personal mail is identified and forwarded according to organisational requirements.

2.3. Procedures to identify suspicious or potentially dangerous electronic mail are implemented according to organisational requirements.

2.4. Electronic mail is checked for completeness, and opened or forwarded according to organisational policy and procedures relating to confidentiality and privacy.

2.5. Returned email is dealt with according to organisational policies and procedures.

3. Manage electronic mail

3.1. Security levels and/or filters are set for incoming electronic mail according to organisational requirements.

3.2. Individual mailboxes are created and maintained according to organisational requirements.

3.3. Inboxes are emptied and electronic mail is archived or permanently deleted according to organisational requirements.

3.4. Electronic mail and/or attachments are stored according to organisational requirements.

3.5. Electronic mailing lists are prepared and maintained according to organisational requirements.

3.6. Mailing lists are imported and exported between software applications where required and according to organisational requirements.


Qualifications and Skillsets

PSPPOL405A appears in the following qualifications:

  • PSP40112 - Certificate IV in Government
  • PSP42210 - Certificate IV in Government (Workplace Relations)
  • PSP40104 - Certificate IV in Government
  • PSP42212 - Certificate IV in Government (Workplace Relations)