Manage investigations program

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPREG030, 'Manage investigations program'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage investigations program' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section.

1. Articulate and authorise investigations strategy

1.1 Link investigations strategy to objectives of the organisation’s overall compliance strategy.

1.2 Use strategy to communicate the roles of staff in investigations including their functions, responsibilities and rights.

1.3 Develop policy and procedures to enable staff to conduct successful investigations and meet organisational objectives.

1.4 Develop guidelines to assist decision making on whether particular investigations should be conducted in house or through other avenues.

1.5 Include documented organisational procedures for handling investigations in guidelines.

1.6 Address staff training and maintenance of standards in the development of the guidelines.

2. Evaluate process of investigations

2.1 Establish scheduled times for evaluation and review.

2.2 Develop and communicate consultation, review and development processes.

2.3 Establish quality assurance review programs to ensure the integrity of policy and procedures is maintained or enhanced.

2.4 Use data from performance measures to validate investigation processes against best practice, noting areas where improvements are needed as part of quality implementation.

2.5 Compare recommendations to improve organisational guidelines with legislative and judicial standards, to improve consistency with external benchmarks.

2.6 Manage statutory reporting obligations.

3. Evaluate outcomes of investigations

3.1 Report on resolution rate of investigations, reasons for lack of resolution and time taken to complete investigations and analyse for improvement.

3.2 Amend strategic directions where necessary to improve the rate of investigation resolution and the time taken for investigations to be completed.

4. Handle complaints

4.1 Establish strategies to handle a range of situations that may impact on the reputation of the organisation.

4.2 Implement policy and procedures to facilitate the reporting to senior management of potentially serious situations.

5. Authorise investigations

5.1 Determine authority levels to reflect structure and reporting lines within the organisation, jurisdictional and legislative requirements.

5.2 Base decisions regarding the allocation of investigative tasks to internal or external investigation personnel on organisational guidelines.

5.3 Accompany any request for authorisation by senior management with sufficient information to facilitate effective and timely decision making.

6. Change strategic direction of investigations

6.1 Balance broader policy directives with needs and demands within the organisation.

6.2 Authorise any exemptions to established policy after full consideration of impact on the organisation, legal ramifications and reasons for exemption.

7. Build links at policy level with other organisations and policy makers

7.1 Use opportunities for liaison with other investigations managers to extend knowledge and improve links within the profession.

7.2 Encourage staff to build relationships with peers in other organisations.

7.3 Take opportunities to promote the organisation and the investigations profession with policy makers and the public.

7.4 Establish and maintain relationships with other key law enforcement agencies and standards setting organisations.

7.5 Establish and maintain relationships with other relevant stakeholders.