Provide advice on complex workplace relations issues

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPWPR501A, 'Provide advice on complex workplace relations issues'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Provide advice on complex workplace relations issues' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Analyse and clarify complex workplace relations issues

1.1. Complex workplace relations issues are reviewed to identify relevant stakeholders and potential conflict of interest, and where conflict exists the issue is referred according to workplace procedures.

1.2. Recorded details of complex workplace relations issues are identified, and advice given and action taken to date are reviewed.

1.3. Internally escalated issues are clarified with relevant personnel.

1.4. Client and relevant stakeholders are contacted according to workplace procedures to clarify and expand on details of complex issues.

1.5. Clear definition of the issue, and the nature and extent of information required to assist with its resolution, are discussed and agreed with relevant stakeholders.

2. Research information applicable to complex issues

2.1. Historical organisational records of similar or related issues are researched and information applicable to current issue is analysed and recorded.

2.2. Relevant legal documentation is researched and application to current issue is analysed and recorded.

2.3. Expert legal advice on aspects of complex issues is sought according to workplace procedures.

2.4. Information is evaluated, integrated and recorded to form the factual and impartial basis of advice to be given.

2.5. Nature and extent of advice are checked against agreed scope.

2.6. Validation of advice is sought from colleagues, relevant manager or expert according to workplace procedures.

3. Provide advice and information

3.1. Validated advice is incorporated into records and reports according to client requirements and workplace procedures.

3.2. Queries relating to advice are responded to promptly and effectively.

3.3. Researched information is documented and shared with colleagues according to workplace requirements.

3.4. System records and reports are completed and processed according to workplace requirements.