Apply workplace relations dispute-resolution procedures

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPWPR503A, 'Apply workplace relations dispute-resolution procedures'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Apply workplace relations dispute-resolution procedures' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify and clarify the nature of workplace disputes

1.1 Potential and actual workplace disputes are identified, or reported disputes noted, and resolution procedures initiated according to workplace procedures.

1.2 Facts and issues surrounding dispute are established through separate consultations with each disputing party and appropriate organisational research.

1.3 Relevant information is documented, collated and disseminated to the disputing parties and other appropriate persons according to organisational and legislative requirements.

2. Select and explain dispute-resolution procedures

2.1 Dispute-resolution procedures are analysed, explained to and discussed with relevant parties.

2.2 Dispute-resolution procedures and objectives are negotiated with relevant parties and decisions are verified and documented.

2.3 Roles and responsibilities of parties in the dispute-resolution process are determined and explained to participants.

2.4 Dispute-resolution procedures are scheduled and initiated according to organisational and legislative requirements.

2.5 Dispute-resolution procedures conducted by either statutory agencies or external dispute-resolution providers are analysed and explained.

2.6 Referrals to statutory agencies or external dispute-resolution providers are made, as necessary, according to workplace procedures.

3. Implement dispute-resolution procedures

3.1 Appropriate conduct of disputing parties during dispute-resolution procedures is explained and confirmed as understood.

3.2 Communication strategies are employed during the resolution process to ensure timely progress and promote positive outcomes.

3.3 Negotiation between parties is facilitated and supported to encourage agreement to a course of action.

3.4 Agreed courses of action are clarified, documented and validated by all parties or reasons for failure to agree are documented and dispute-resolution procedures are closed.

3.5 Unresolved disputes are referred to appropriate tribunal or person according to organisational and legislative requirements.

4. Report on and evaluate resolution procedures

4.1 Outcomes of dispute-resolution procedures are reported to relevant parties according to organisational and legislative requirements.

4.2 Outcomes are compared to objectives and any issues preventing satisfactory resolution are reviewed.

4.3 Strategies for improving the effectiveness of dispute-resolution procedures are discussed with relevant parties and reported according to organisational procedures.