Communicate in the workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PUACOM001B, 'Communicate in the workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Communicate in the workplace' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

Elements and Performance Criteria

Element

Performance Criteria

1

Communicate verbally

1.1

Language used in all communications is clear concise and appropriate to client, assignment and organisation's requirements

1.2

Active listening skills and questioning techniques are used to clarify issues

1.3

Established communication pathways are used for routine and non-routine communication

2

Communicate non verbally

2.1

Non verbal communication is positive, culturally appropriate and tailored to the audience

2.2

Non verbal communication is consistent with verbal communication

3

Communicate with clients

3.1

Questioning, learning and summarising skills are used to establish client needs

3.2

The needs of clients are addressed in line with organisation's policy and procedures

3.3

Confidentiality is observed in accordance with organisation's policies and procedures

4

Give and receive instructions

4.1

Instructions received are acted upon within an agreed time frame and to meet organisation needs

4.2

Difficulties/problem areas are identified and communicated to the appropriate person in a timely manner

4.3

Clarification of instructions is sought from the appropriate person

4.4

Instructions are relayed clearly, concisely and accurately and confirmation of understanding obtained

5

Take part in group discussions and informal meetings

5.1

Contributions are made in small informal group activities and meetings to facilitate outcomes

5.2

Responses are sought from, and provided to, other group members in a constructive way

5.3

Views and opinions of individuals or a group are understood, acknowledged and accurately represented to others where required

6

Prepare and process routine written correspondence notes and records

6.1

Information and ideas are presented in a format, language and timeframe to meet organisation's requirements

6.2

Presentation of written documents meets organisation's standards of style and accuracy

6.3

Documents are processed to comply with legislative requirements and organisation's policy and procedures


Qualifications and Skillsets

PUACOM001B appears in the following qualifications:

  • PUA31706 - Certificate III in Public Safety (Aviation Life Support Maintenance)
  • RGR20208 - Certificate II in Racing (Kennelhand)
  • RGR40408 - Certificate IV in Racing (Greyhound Trainer)
  • RGR40608 - Certificate IV in Racing Services (Steward)
  • RGR40708 - Certificate IV in Racing Services (Track Maintenance)
  • RGR40508 - Certificate IV in Racing Services (Racing Administration)
  • RGR30108 - Certificate III in Racing (Trackrider)
  • RGR20308 - Certificate II in Racing Services (Racing Administration)
  • RGR50408 - Diploma of Racing Services (Track Management)
  • RGR50108 - Diploma of Racing (Racehorse Trainer)
  • RGR50208 - Diploma of Racing Services (Racing Administration)
  • RGR50308 - Diploma of Racing Services (Steward)
  • RGR30308 - Certificate III in Racing Services (Racing Administration)
  • RGR40108 - Certificate IV in Racing (Racehorse Trainer)
  • RGR20108 - Certificate II in Racing (Stablehand)
  • RGR30208 - Certificate III in Racing (Advanced Stablehand)
  • RGR40308 - Certificate IV in Racing (Harness Race Driver)
  • RGR30408 - Certificate III in Racing Services (Cadet Steward)
  • RGR40208 - Certificate IV in Racing (Jockey)
  • RGR20408 - Certificate II in Racing Services (Track Maintenance)