Deliver recovery services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PUAEMR014A, 'Deliver recovery services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Deliver recovery services' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

1 Clarify service delivery requirements

1.1 Nature of own service role is established within the context of the overall emergency recovery strategy and service delivery model.

1.2 Scope, limits and priorities for required recovery services are confirmed with stakeholders.

1.3 Range of information to be collected during service delivery is confirmed.

1.4 Effective communication is established with recovery services manager and other service providers to ensure integration of service delivery and collection of information.

2 Develop an action plan for service delivery

2.1 An action plan is developed in consultation with stakeholders and to organisational standards.

2.2 Service delivery implications of potential short, medium and long term recovery issues are considered.

2.3 Contingencies to address the most likely recovery issues are developed.

2.4 Strategies are implemented to ensure the well-being of all staff.

2.5 Action plan is communicated to all stakeholders.

3 Deliver recovery services

3.1 Own team members are briefed/debriefed and assigned tasks and roles consistent with their capability/capacity.

3.2 Services are delivered in a timely, flexible, equitable and culturally appropriate manner.

3.3 Services are delivered in cooperation with other service providers to ensure seamless service delivery.

3.4 All requests for services outside assigned scope are referred to the appropriate service provider.

3.5 Established protocols and administration systems are used to track jobs and expenditure.

3.6 Confidentiality of information about businesses and individuals is maintained.

3.7 Quality and progress of service delivery is monitored and adjusted within agreed scope.

3.8 Information about community needs, service level activity and suggested improvements to service delivery is collected and reported to recovery services manager.


Qualifications and Skillsets

PUAEMR014A appears in the following qualifications:

  • PUA60110 - Advanced Diploma of Public Safety (Emergency Management)
  • PUA52310 - Diploma of Public Safety (Emergency Management)
  • PUA42912 - Certificate IV in Public Safety (Biosecurity Response Leadership)
  • PUA52312 - Diploma of Public Safety (Emergency Management)
  • PUA60112 - Advanced Diploma of Public Safety (Emergency Management)