ELEMENT

PERFORMANCE CRITERIA

1. Establish the facility

1.1 Emergency recovery plans and arrangements, manuals and contact lists are located and implemented.

1.2 Facility's useability and convenience are assessed given the likely scale of the emergency and impacts.

1.3 Centre's initial resource needs are assessed and suppliers are selected.

1.4 Relevant financial regulations, administrative procedures and delegations are clarified and applied.

1.5 Utilities and communications are connected and equipment/materials are acquired in accordance with relevant procedures.

1.6 Links with existing and emerging stakeholders are established to determine their involvement in the centre.

1.8 Regular communication with the recovery committee/recovery manager is established.

1.9 Layout of the centre is designed/organised to optimise efficiency, privacy, security and OH&S.

2. Manage human resources sustainably

2.1 Capacity/capability of available personnel is assessed and appropriate roles and responsibilities are assigned.

2.2 Regular operational briefings are provided to update staff.

2.3 A process for the screening, induction and integration of new staff is established.

2.4 Strategies to ensure well being of all staff are implemented.

2.5 Staffing contingency plans and rosters are adjusted to suit changing needs and circumstances.

3. Manage physical resources

3.1 An accurate assets register is established and maintained.

3.2 Regular facility maintenance is organised.

3.3 Accurate records of consumables and equipment use are maintained.

3.4 Expenditure is tracked and administered in accordance with relevant financial regulations and procedures.

3.5 Risks are re assessed regularly and contingency plans are developed for expansion and back up resources.

4. Coordinate information flow and recovery services

4.1 Stakeholders are identified and a communication and consultation plan is developed, using a range of communication options.

4.2 Community is provided with accurate, current and timely service information.

4.3 Client satisfaction is monitored to ensure that enquiries are handled sensitively and efficiently.

4.4 Accurate client files are maintained using an integrated electronic database.

4.5 Key decisions, rationale for decisions and service activity levels are recorded to enable effective reporting and evaluation.

4.6 Information is reported to stakeholders in accordance with established organisational procedures.

4.7 A strategy for the management of media and VIP visits is developed and implemented

5. Manage facility closure and transition to mainstream services

5.1 Transition arrangements are negotiated and publicised to ensure continuity of services.

5.2 Public confidence in the capacity of mainstream services to meet ongoing recovery needs is promoted.

5.3 Completeness of all files and information records is checked and rectified as necessary.

5.4 Arrangements are made for the transport and secure storage of all files and information records.

5.5 Statistical and financial summaries of recovery services delivered are prepared.

5.6 An audit of equipment and materials is undertaken against the assets register, damage/loss reported and resources released/returned to providers.

5.7 Facility is restored before returning it to its owners.

5.8 An operational debrief is held with centre personnel to evaluate the effectiveness of the centre's operation and service delivery, and to identify any ongoing service needs.

5.9 Arrangements are made to ensure the smooth transition of staff to normal duties.

5.10 All audit and reporting requirements are completed to inform future recovery planning and models of service delivery.