Identify and evaluate the organisational environment to facilitate service delivery

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PUAPOL021B, 'Identify and evaluate the organisational environment to facilitate service delivery'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Identify and evaluate the organisational environment to facilitate service delivery' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Guide the development of systems to identify and evaluate community needs of police service delivery

1.1 Systems developed are cost effective and utilise information from environments within which the organisation operates

1.2 Analysis of data is methodically sound, well evidenced and the possible future interests of and activities for policing are identified

2. Manage the identification of current and potential interests of stakeholders/ competitors

2.1 The identification of stakeholders and competitors and their interests is comprehensive and takes account of current and potential activities of the organisation

2.2 Consultation with stakeholders is conducted in a manner likely to generate trust and accurately identify interests

2.3 Potential competitors and their areas of interest and likely impact are identified

3. Evaluate and respond to the environment within which the organisation operates

3.1 Intelligence gathering makes use of information from the environments in which the organisation operates

3.2 Analysis of environments reflects emerging and predicted trends and identifies possible future strategies for the organisation

3.3 Opportunities are taken to change the external environment and influence key opinion formers and decision-makers

3.4 The methods used to influence the external environment are ethical, and in accordance with organisational policy and regulations

4. Identify and assess current and potential partners/alliances

4.1 Potential partners/alliances who can support the organisation's objectives and service delivery are identified

4.2 The strengths and weaknesses of existing and potential partnerships/alliances are identified and assessed

4.3 Potential collaboration is analysed for risk and consistency with the plans and future direction of the organisation

5. Review and improve the organisation'spoliciesstructures, systems andconditions

5.1 Obstacles and opportunities in existing organisational and communication structures, systems and conditions are accurately identified in the light of internal/external factors or specific contingencies

5.2 Solutions for improvements are developed in time to meet the new circumstances and communicated to those affected

5.3 Strategies to support implementation are identified and planned

5.4 The logistics for implementing improvements are comprehensively defined and communicated to those affected

6. Plan, promote and facilitate organisational change that optimises service delivery

6.1 Consultation and collaboration with all major stakeholders is undertaken to develop specific change strategies

6.2 Proposed changes are justified and evidenced in terms of improved service delivery and organisational priorities

6.3 Organisational areas affected by the proposed changes are consulted with, prior to introduction of the proposed changes

6.4 Constraints/barriers to proposed changes are identified and appropriate action developed to take them into account

7. Evaluate management effectiveness and potentialities

7.1 The extent to which the organisation's mission, values, objectives, policies and service delivery are being achieved are systematically monitored and evaluated against development criteria

7.2 Opportunities and optimising service delivery are identified, assessed and acted upon

7.3 Causes of success and failure in achieving service delivery are identified and assessed

7.4 Evaluative analysis, results and recommendations are used to improve service delivery

7.5 Evaluative information is used to inform the organisation's future planning and reformulation of mission, objectives and strategies