Manage non-routine, complex technical situations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver RIIBEF401D, 'Manage non-routine, complex technical situations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage non-routine, complex technical situations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria

1. Collect and analyse information

1.1 Access, interpret and apply site documentation and ensure the work activity is compliant

1.2 Anticipate problems through constantly monitoring and analysing all available information

1.3 Identify operational problems promptly and consider from both operational and client perspective

1.4 Assess information for relevance and applicability

1.5 Access other sources of information to assist in problem solving

2. Diagnose and solve complex problems

2.1 Diagnose the problem using all available information

2.2 Determine a range of possible solutions from knowledge and experience

2.3 Communicate verbally and in writing diagnostic parameters to management

2.4 Analyse problems for any long term impact and assess potential solutions

2.5 Explore options and decide most appropriate action

2.6 Carry out calculations necessary to implement action

2.7 Implement action to resolve the immediate problem

2.8 Monitor effectiveness of action

2.9 Feed results of action taken through to supervisors and management

3. Manage non-routine/complex technical operations

3.1 Apply knowledge and experience to all operations

3.2 Recognise and anticipate potential problems in both routine and non-routine and complex technical operations, and implement contingency planning

3.3 Adapt to client paperwork and record keeping forms and document unusual requests

3.4 Work independently of management to maintain non-routine / complex technical operations

3.5 Take responsibility for decision-making processes

3.6 Prepare detailed written reports for a range of relevant topics on activity, requirements and outcomes

4. Use technology effectively

4.1 Use physical and sensory skills to operate equipment to fullest capacity and anticipate potential problems

4.2 Apply scientific and technological principles to evaluate and reshape operational procedures