Develop and maintain positive community relations

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver RIICCR401A, 'Develop and maintain positive community relations'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop and maintain positive community relations' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Establish community relationship strategies

1.1. Access, interpret and apply compliance documentation relevant to the community relationship strategies

1.2. Identify relevant community groups and individuals

1.3. Assess community group/individual profiles to determine community relationship strategy

1.4. Identify and analyse a range of community relationship strategies and activities which meet organisational requirements

1.5. Develop relationship strategies to foster trust and confidence of individuals and community and to promote benefits consistent with organisational interests and requirements

2. Develop and maintain community relationships

2.1. Use appropriate networking strategies and activities to establish and maintain community relationships

2.2. Identify and pursue networking opportunities to maximise a range of community contacts

2.3. Provide information to the community regarding new networks

2.4. Inform individuals and colleagues of potential benefits to the organisation by participating in networks

2.5. Participate in professional networks and associations to obtain and maintain knowledge of the community, its representatives and issues

2.6. Respond to community requests for information or participation in accordance with organisational policies and procedures

2.7. Act on opportunities to explain and promote the organisation's activities to develop and support community recognition

2.8. Refer non-routine requests for information to the appropriate person

3. Represent the organisation in the community

3.1. Represent the organisation's position on particular issues in a way that acknowledges community concerns and promotes community awareness

3.2. Enhance the organisation's public image through communication and presentations to the public

3.3. Use appropriate presentation skills to communicate the goals and objectives of the organisation

3.4. Effectively communicate issues, policies and practices of the community group, individuals or organisation

3.5. Obtain feedback to identify and develop ongoing activities

4. Maintain and improve ongoing community relationships

4.1. Establish processes for obtaining ongoing feedback from community groups or individuals

4.2. Assess management systems to ensure they support community relationships

4.3. Obtain and use feedback to develop and implement strategies to maintain and improve relationships with the community

4.4. Identify difficult situations and negotiate solutions using collaborative problem-solving techniques