Communicate in the workplace

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver RIICOM201A, 'Communicate in the workplace'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate in the workplace' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Identify and access site communication equipment and systems

1.1. Access, interpret and apply compliance documentation relevant to the work activity

1.2. Identify and access communication equipment and system components

1.3. Establish and maintain communication

1.4. Access and apply safety procedures related to communication equipment and systems

2. Communicate using site equipment and systems

2.1. Identify and select for use the most appropriate method of communication

2.2. Operate or use communication equipment and systems

2.3. Acknowledge and respond to communication or take, confirm and pass on promptly to the appropriate person

2.4. Pass communications in a clear and concise manner

2.5. Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures

2.6. Identify and report faults in communication equipment

3. Carry out face-to-face routine communication

3.1. Speak clearly and listen carefully to ensure information is understood

3.2. Ask questions and confirm meaning of information where required

3.3. Maintain communication processes with other personnel to assist flow of work activities

3.4. Use site approved signalling methods to convey information

3.5. Participate in discussion to obtain relevant information and clarify meaning

3.6. Communicate cooperatively with other personnel

4. Complete written documentation

4.1. Complete all required documentation/computer generated documentation clearly, concisely and on time, using plain English

4.2. Use approved documents

4.3. Pass on written information to appropriate personnel