Communicate information

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver RIICOM301B, 'Communicate information'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate information' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Communicate information orally

1.1. Access, interpret and apply compliance documentation relevant to the work activity

1.2. Analyse and clarify the purpose of the oral communication with the other parties

1.3. Adopt a suitable oral communication style to match the communication purpose and audience

1.4. Deliver oral information to others that is clear, succinct and unambiguous

1.5. Check the received information with the listener(s) to ensure it has been received accurately and understood

1.6. Listen carefully and intently to oral information that is received from others

1.7. Check the meaning with the speaker to ensure that the information has been received accurately and understood

2. Communicate information in writing

2.1. Analyse and confirm the purpose or objective of the written communication

2.2. Format and present the document according to current industry and enterprise practice

2.3. Organise the document logically so it is structured and balanced according to the purpose, audience and context

2.4. Ensure the written language is applicable to the communication purpose and audience

2.5. Ensure the written information is clear, succinct and unambiguous

2.6. Ensure conclusions reached are logically justified and reflect the purpose of the written communication

2.7. Complete preparation and the communication process within any specified time frame and to industry and worksite requirements

3. Achieve meeting outcomes

3.1. Prepare for the meeting to cover all requirements in a timely and effective manner

3.2. Clarify the purpose of a meeting with all of those participating

3.3. Conduct the meeting effectively in accordance with standard procedures

3.4. Record accurately the outcomes of an official meeting and promptly provide minutes of the meeting to all participants

3.5. Document accurately all required action flowing from decisions reached at a meeting

3.6. Notify promptly persons responsible for implementing action from decisions at a meeting and confirm in writing details of the required action

3.7. Take appropriate follow-up action to ensure that all decisions of a meeting are acted upon as required

4. Make a presentation

4.1. Identify and clarify the purpose of a presentation and, where appropriate, confirm with the intended audience

4.2. Organise the information to be communicated in a presentation and structure it in accordance with contemporary presentation techniques and practice

4.3. Identify, evaluate and select the media resources available to use for the presentation

4.4. Organise and prepare presentation aids in advance, in accordance with recognised standards of good practice

4.5. Check resources and presentation aids where possible prior to the presentation to ensure that they are functioning properly

4.6. Make the presentation as planned with appropriate response to the reactions and feedback provided by the audience

4.7. Evaluate the outcomes of the presentation and act upon the findings

5. Participate in negotiations

5.1. Make adequate preparation for the negotiation

5.2. Select a suitable negotiation strategy in accordance with the relevant requirements, including the location, time and approach to be taken

5.3. Conduct negotiations in accordance with the planned approach

5.4. Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required

5.5. Carry out all required follow-up action to the negotiations, including further discussions with the parties, if necessary

5.6. Document outcomes of the negotiation