Communicate workplace information

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver RIICOM302A, 'Communicate workplace information'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Communicate workplace information' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Gather and interpret information

1.1. Access, interpret and apply compliance documentation relevant to the work activity

1.2. Access information and data from a variety of information sources and communication systems

1.3. Seek additional necessary information

1.4. Interpret information and apply it to the work activity

2. Communicate information

2.1. Analyse and confirm the purpose of the communication with other parties

2.2. Participate in meetings and other information sharing events

2.3. Organise the communication logically so it is structured and balanced according to the purpose, audience and context

2.4. Deliver information that is clear, succinct and unambiguous and ensure the language is applicable to the communication purpose and audience

2.5. Check delivered information with the audience to ensure it has been received accurately and is understood

2.6. Listen actively to oral information that is provided by others

2.7. Communicate appropriate responses to questions, reactions and feedback provided by the audience

3. Participate in informal negotiations

3.1. Make adequate negotiationpreparations

3.2. Confirm the purpose or objective of the negotiations

3.3. Select a suitable negotiation approach in accordance with the purpose and relevant requirements, including location and time

3.4. Carry out negotiations in a collaborative manner

3.5. Recognise and allow for compromise whilst maintaining non-negotiable standards

3.6. Ensure conclusions reached are logically justified and reflect the purpose of the discussion

3.7. Carry out all required follow-up action, including documentation and further discussions with the parties, if necessary