Manage group processes

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver RIILAT601A, 'Manage group processes'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage group processes' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



1. Develop working relationship frameworks and processes

1.1. Access, interpret and apply compliance documentation and requirements relevant to the work activity

1.2. Analyse the organisational and worksite culture and work environment and develop an appropriate management style

1.3. Conduct consultation and negotiation about proposed activities at appropriate times and in a manner which encourages open, frank discussion

1.4. Identify and analyse the benefits that can be achieved from the diversity of individuals to enhance workplace harmony

1.5. Establish processes designed to ensure employee participation in decision making

1.6. Provide timely information about organisational plans and activities, emerging threats and opportunities at a level and pace appropriate to the individuals concerned

1.7. Develop processes and ground rules to ensure that people at the worksite are treated with respect

1.8. Honour commitments and undertakings entered into with employees

1.9. Provide employees with sufficient support to achieve work objectives

1.10. Discuss evaluation of work and workplace behaviour directly with the individual concerned and maintain the confidentiality of the feedback given

1.11. Provide reports on activities, progress, results and achievements in a timely and accurate manner

1.12. Ensure that proposals for action are clear and realistic

1.13. Take constructive efforts to resolve disagreements and maintain good working relationships to ensure work objectives are met and workplace harmony maintained

2. Negotiate work plans with teams and individuals to achieve objectives

2.1. Plan work targets from organisational and worksite goals

2.2. Plan work methods to maximise the use of available resources

2.3. Assess the degree of direction required by individuals and use to best effect in overall work planning

2.4. Agree to realistic work targets with individuals and teams to optimise the use of resources and existing competencies of personnel

2.5. Design work targets and methods to ensure that the worksite's objectives are achieved

2.6. Clearly define and record team and individual responsibilities and limits of authority

2.7. Ensure that allocated work activities provide individuals with suitable learning opportunities

3. Manage inter-group and intra-group processes

3.1. Promote clear and relevant work values indicating the limits of acceptable practice

3.2. Promptly identify potential and actual conflicts between personnel and take actions to deal with them as soon as is practicable

3.3. Resource problems and conflicts adequately to achieve timely resolution

3.4. Handle differences of opinion in ways that minimise offence and conflict to ensure respect is maintained

3.5. Apply disciplinary sanctions where necessary