Establish, implement and maintain operational management plans

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver RIIMEX605A, 'Establish, implement and maintain operational management plans'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Establish, implement and maintain operational management plans' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Identify and measure satisfaction levels of internal/external customers

1.1. Access, interpret and apply compliance documentation relevant to operational management plans

1.2. Identify internal and external customers and establish their requirements

1.3. Analyse various formal and informal methods of measuring customer satisfaction

1.4. Develop appropriate strategies and plans to measure customer satisfaction levels

1.5. Communicate feedback from customers to all areas which may benefit from the information

1.6. Monitor trends in customer satisfaction levels to seek opportunities for improvement

2. Measure current operational processes for quality and efficiency

2.1. Identify the key performance indicators (KPIs) influencing quality and efficiency of specified processes

2.2. Identify and analyse parameters of desired performance

2.3. Use information on current practices and performance to identify opportunities for improvements in quality and productivity

2.4. Communicate recommendations so that improvement plans can be developed

3. Interpret strategic goals to determine operational implications

3.1. Know and understand the organisation's current strategic goals

3.2. Interpret strategic plans to identify implications for own site

3.3. Undertake risk analysis of strategic plans to establish implications for own site

3.4. Undertake consultation with appropriate people to ensure that the full implications of the organisation's strategic goals on the site are known

3.5. Ensure that the strategic role of the site operations within the total business system is communicated to relevant personnel

4. Develop operational plans to enable the achievement and improvement of strategic goals

4.1. Analyse operations to identify improvements required to achieve the strategic goals

4.2. Establish communication processes to report the progress and any problems occurring with the implementation of operational plans

4.3. Formulate and deploy action plans which detail site goals, resource requirements, priorities and timelines

4.4. When anticipated improvements are unachievable analyse the causes and make appropriate adjustments

4.5. Review and use the outcomes of improvements for further learning and continuous improvement


Qualifications and Skillsets

RIIMEX605A appears in the following qualifications:

  • RII60109 - Advanced Diploma of Metalliferous Mining