Communicate with influence

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SFILEAD505C, 'Communicate with influence'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Communicate with influence' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Communicate clearly

1.1. The authority or mandate to present industry views or position is confirmed.

1.2. Protocols and confidentiality of information are respected at all times.

1.3. Audience information needs are clarified and position is prepared.

1.4. Language used is appropriate for the audience.

1.5. Active listening is used to seek stakeholder and other organisation input and achieve a balanced exchange of views.

1.6. Feedback is sought at the time to ensure that the views expressed by all stakeholders have been understood.

2. Lobby and negotiate persuasively

2.1. Key individuals and target groups are identified for their value to advance industry interests and procedures.

2.2. Realistic positions and supporting arguments are prepared in advance in anticipation of the likely expectations and tactics of others.

2.3. Values, concerns and views of others are respected and lines of communication are kept open.

2.4. Differences of opinion are acknowledged to encourage the rigorous examination of all options.

2.5. A variety of communication styles are used to present industry positions to best effect.

2.6. Mutually beneficial solutions are sought by establishing areas of common ground and potential compromise.

2.7. Negotiations are kept focused on key issues and moving forward towards a final resolution.

2.8. Agreements are adhered to in order to maintain the credibility and trust of others.

3. Participate in, or lead, meetings effectively

3.1. The need for meetings is identified and programmed in response to need.

3.2. An agenda and efficient, inclusive meeting procedures are used to maximise participation and maintain order.

3.3. Summaries of key issues and possible options are prepared and disseminated in advance.

3.4. Agreed outcomes are achieved in the available time by cooperating with others to seek consensus and compromise.

3.5. Outcomes of meetings are promptly summarised for action and distributed to stakeholders, as required.

4. Make key presentations at forums and conferences

4.1. Appropriate forums are selected to present industry positions to best effect.

4.2. Reliable information and advice are obtained to prepare appropriate presentations.

4.3. Language, explanations, media and information/entertainment balance are adapted to meet the needs of the audience.

4.4. Responses to questions are open and honest.

5. Represent the industry to the public and media

5.1. Appropriate media are selected to maximise understanding of industry issues.

5.2. Working relationships are established and maintained with influential individuals and media personnel to arrange effective coverage of industry views and events.

5.3. A positive image of the industry is generated by awareness raising, broadcasting success stories and countering negativity.

5.4. Media releases recognise the competition for news coverage and contain succinct information with a clear industry viewpoint.