Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SHBXPSM001, 'Lead teams in a personal services environment'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Lead teams in a personal services environment' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop team commitment and cooperation. | 1.1.Develop organisation’s personal service values and clearly communicate role and importance of quality service to business objectives. 1.2.Act as a positive role model through high standards of personal performance. 1.3.Communicate roles, responsibilities and expectations and promote individual and team work accountability. 1.4.Motivate individuals to deliver effective personal service which shows support for organisational goals. 1.5.Identify, encourage, value and reward individual and team efforts and contributions. 1.6.Model and encourage open and supportive communication within the team. 1.7.Seek feedback from team members and implement changes within bounds of organisational goals and policies. |
2. Monitor work operations and support team members. | 2.1.Proactively share information, knowledge and experiences with team members to support quality technical and service delivery. 2.2.Assist team members to plan for and prioritise own workload through supportive feedback and coaching. 2.3.Encourage team members to assist each other with work tasks to improve individual and organisational service levels. 2.4.Monitor team and individual performance and provide support and direction to help with technical, service and workload issues. 2.5.Identify individual team member difficulty in meeting technical and service standards and provide supervision and coaching to assist. 2.6.Monitor individual and team understanding of importance of organisational personal service approach and regularly communicate to ensure business objectives are met. |