Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SHBXPSM002, 'Manage treatment services and sales delivery'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Manage treatment services and sales delivery' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop and implement quality client service practices. | 1.1.Develop policies and procedures, in line with organisation’s personal services values, for sales and quality treatment provision and communicate to staff. 1.2.Seek and use client feedback to improve sales and service and share information with staff. 1.3.Encourage staff to take responsibility for meeting client needs and to assist each other to achieve optimum service. 1.4.Monitor staff efficiency and service to ensure standards are met. 1.5.Resolve treatment and service related complaints referred by team members. 1.6.Assess effectiveness of client sales and service practices, including corrective actions. 1.7.Identify, in consultation with staff, systematic problems and adjust practices to improve service quality. |
2. Maintain and improve sales and profits. | 2.1.Price services based on hourly expenses, treatment time, target profit margin and analysis of client demographic. 2.2.Set, communicate, and regularly review staff product and treatment sales targets and periods. 2.3.Monitor progress towards targets, provide feedback on performance and encourage staff to increase their average client bill. 2.4.Implement staff incentive schemes to increase product sales and client re-booking. |
3. Coordinate staff training and support. | 3.1.Recognise opportunities to increase sales, safety and treatment service capabilities and arrange relevant staff training. 3.2.Organise staff product and treatment supplier training to support the introduction of new equipment, products and services. 3.3.Allocate a mentor or supervisor to staff in training to ensure on and off-the-job training are blended according to a training plan. |
4. Resource and maintain work operations to support sales and service delivery. | 4.1.Maintain staff salaries and working conditions in line with current awards, legislation and organisational policies. 4.2.Plan, allocate and maintain adequate resources and stock for optimum sales and service. 4.3.Assess current workloads and allocate work to utilise strengths and attributes of individual team members. 4.4.Regulate access to and use of treatment products to ensure waste minimisation for profitability and environmental sustainability. 4.5.Establish and communicate systems for cleaning, storing and maintaining tools and equipment for optimum use and according to manufacturer instructions. 4.6.Repair or replace faulty equipment as soon as practicable without disruption to service levels. 4.7.Maintain accurate records for sales, service and operational issues. |