Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIBXPSM501A, 'Lead teams in a personal services environment'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Lead teams in a personal services environment' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||
1 | Plan and organise the work of a personal services team. | 1.1 | Develop and promote organisation's personal services values, goals, objectives and workplace procedures. |
1.2 | Establish and communicate service procedures that reflect the organisation's personal service values, goals, objectives and workplace culture. | ||
1.3 | Explain the role and importance of personal service within the organisation's strategic and business goals to the workplace team. | ||
1.4 | Promote the importance of each team member's role, responsibilities and accountabilities in delivering effective personal service. | ||
1.5 | Apply techniques to engage team members in planning and organising their personal services work. | ||
1.6 | Allocate work to utilise strengths and attributes of the individuals that make up the team. | ||
1.7 | Motivate team members to work together to raise their personal service performance. | ||
2 | Ensure delivery of quality personal service. | 2.1 | Give team members support and direction when they need help. |
2.2 | Encourage team members to work together to improve personal service. | ||
2.3 | Assist team members to overcome difficulty in meeting personal service standards, using leadership, supervision, coaching and mentoring. | ||
2.4 | Identify and provide information, support and resources required by the team in order to provide quality customer service. | ||
3 | Review, adjust and improve personal service practice. | 3.1 | Develop and use strategies to monitor progress in achieving service targets. |
3.2 | Develop and use strategies to achieve and interpret client feedback and share information with team members. | ||
3.3 | Check that team members understand what action is required to improve their own approach to personal service and why that is important. | ||
3.4 | Identify where personal service could be improved through staff training and development. | ||
3.5 | Organise and monitor personal services team development and training activities. | ||
3.6 | Develop, procure and use resources effectively to provide quality personal services to clients. | ||
3.7 | Manage records, reports and recommendations within the organisation's systems and processes. | ||