Investigate new products and services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIBXRES501A, 'Investigate new products and services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Investigate new products and services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1 Analyse market.

1.1 Identify workplace marketing and merchandising policies.

1.2 Informally monitor client requirements in order to evaluate market trends and client needs.

1.3 Monitor workplace product and service range to identify the demand for individual items and seasonal variations.

1.4 Identify opportunities to improve sales and services.

1.5 Research and identify potential new products and services, and evaluate supplierclaims, and potential safety risks and benefits for clients.

1.6 Identify market competition.

2 Plan product and service range.

2.1 Assess the salon product and service range against workplace policies andprocedures, market analysis, sales performance, environmental impact and existing workplace skills and knowledge.

2.2 Identify new techniques for sourcing service range based on research conducted.

2.3 Identify workplace space requirements and optimum product or service mix according to the market analysis.

3 Maintain supplier relations.

3.1 Establish and maintain relationships with suppliers.

3.2 Identify new and existing suppliers and update them according to performanceindicators and workplace requirements.

4 Negotiate supply of goods.

4.1 Negotiate and implement arrangements with suppliers according to workplace policies and procedures.

4.2 Monitor stock and supplier records for accuracy and legibility and take appropriate required remedial action.

4.3 Convey records of negotiations and agreements to appropriate personnel within designated time frames.

4.4 Take immediate corrective action where potential or actual problems with supply are indicated.

4.5 Analyse, evaluate and amend product range and source of supply according to management, staff and client feedback.

5 Monitor quality control.

5.1 Establish merchandise quality standards with suppliers according to legalrequirements, minimal environmental impacts, client requirements and workplace policies and procedures.

5.2 Monitor merchandise quality during supply and delivery process.

5.3 Record stock return figures and analyse against target figures.

6 Introduce product range.

6.1 Inform staff of new product ranges and services, and implement relevant staff training.

6.2 Demonstrate, promote and display new products and services to staff according to workplace merchandising plan.

7 Maximise profit.

7.1 Calculate or estimate individual product range contributions against budget targets.

7.2 Develop product range assessment checks and implement against budget targets.

7.3 Maximise profit margins in negotiation with suppliers.

7.4 Determine workplace pricing policies for services and products according to stated net profit margin in workplace merchandising plan.

7.5 Negotiate specifications for terms of trade.

8 Rationalise stock.

8.1 Update product range at regular intervals.

8.2 Identify product lines to be deleted and take action to minimise adverse effects on profit.

8.3 Consolidate stock as required to maximise sales potential.

Qualifications and Skillsets

SIBXRES501A appears in the following qualifications: