Arrange and oversee viewings

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIFFNL004A, 'Arrange and oversee viewings'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Arrange and oversee viewings' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Assess family's viewing needs.


Liaise with family to identify viewing requests and requirements.


Communicate viewing guidelines to relatives according to workplace policies and procedures.


Arrange viewing of the deceased person.


Liaise with mortuary personnel to arrange appropriate preparation of body for viewing.


Liaise with appropriate funeral and third-party personnel to arrange a viewing time and location.


Determine viewing details and information and inform the family.


Determine boundaries for the conduct of viewing and inform the family.


Arrange viewing area according to social, cultural and religious requirements, family's instructions, workplace policies and procedures, and relevant legislation.


Position coffin or casket correctly for viewing the deceased person.


Provide first aid facilities to deal with grief reactions according to workplace policies and procedures.


Oversee viewing of the deceased person.


Meet and escort family to viewing area at appointed time.


Explain proceedings to the family and answer questions that may arise.


Oversee viewing discreetly and respond to additional family requests or grief reactions according to workplace policies and procedures.


Enforce time restraints sensitively as required.


Escort family from viewing area at appropriate time.

Qualifications and Skillsets

SIFFNL004A appears in the following qualifications:

  • SIF40108 - Certificate IV in Funeral Services
  • SIF30308 - Certificate III in Funeral Operations