Advise on pre-need funeral and burial products and services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIFXCSS003, 'Advise on pre-need funeral and burial products and services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Advise on pre-need funeral and burial products and services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify needs of clients.

1.1 Identify particular needs of clients through consultation.

1.2 Provide clients with information about the range of pre-need products and services.

1.3 Locate information from other sources or refer clients to supervisor, where information is not immediately available.

2. Respond to client needs using sales principles.

2.1 Match pre-need products or services to client needs.

2.2 Provide information of benefits and features of pre-need product or service to clients.

2.3 Provide options and suggestions for personalising products and services.

2.4 Identify, monitor and respond to client objections.

2.5 Provide information on costs and available financing arrangements.

3. Finalise the selection of pre-need products and services.

3.1 Confirm client decision.

3.2 Identify and access relevant documentation and agreements.

3.3 Complete documentation according to workplace policies and procedures.

3.4 Process financing and non-cash transactions according to relevant legislation and workplace policies and procedures.

3.5 Check cash transactions and tender change as required.

3.6 Prepare and issue receipts and relevant documents to clients.

3.7 File and store documentation according to workplace policies and procedures.