Prepare and conduct tours

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIFXMPR003, 'Prepare and conduct tours'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Prepare and conduct tours' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research tour information.

1.1 Access and review information from publications and experts to inform tour knowledge.

1.2 Evaluate information sources for reliability and currency.

1.3 Develop and maintain general knowledge of local region and Australian funeral, burial and cremation practices.

1.4 Develop and maintain knowledge of history and operations of the funeral home, cemetery or crematorium.

2. Plan tours.

2.1 Determine purpose, size, composition and specialised requirements for each tour group.

2.2 Identify and select tour routes according to purpose, size, composition, and specialised requirements.

2.3 Identify and prepare information materials for clients.

2.4 Determine and arrange equipment for presentation requirements.

2.5 Prepare tour commentary according to special requirements and timing and route of tour.

3. Conduct pre-tour briefings.

3.1 Greet clients and provide summary of tour program and location of facilities.

3.2 Inform clients of health and safety requirements and any specific restrictions including unsafe areas and funerals in progress.

3.3 Provide opportunity for client clarification of information and instructions.

4. Conduct tours.

4.1 Direct physical movement of tour groups according to tour program.

4.2 Present tour commentary using presentation aided equipment as required.

4.3 Encourage client participation and address client questions through direct response or later follow-up as required.

4.4 Identify and address conflicts or difficulties promptly.

5. Evaluate tours.

5.1 Request and review client feedback and review.

5.2 Reflect on own performance and note areas for improvement and develop appropriate strategies for addressing these.

5.3 Record and report evaluation outcomes.