Perform a full client consultation

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIHHCCS302A, 'Perform a full client consultation'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Perform a full client consultation' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Conduct a client analysis.

1.1. Use an opening statement that helps to build a relationship with the client to encourage trust and two-way communication.

1.2. Engage the client in an overall discussion of current factors and interests that may impact on personal style preferences.

1.3. Discuss recent hairdressing services and home care with the client, referring to client history where available.

1.4. Examine and feel hair to analyse hair type, design, colour and the effects of previous services on the condition of the hair.

1.5. Use open-ended questions to establish client level of satisfaction with current colour and look.

1.6. Summarise understanding and repeat back to confirm what the client is seeking.

2. Visualise and communicate end results.

2.1. Consider the elements of form, texture, colour and the interplay of design principles to visualise new or different colours and designs for each client.

2.2. Discuss hairdressing services from the salon range, based on previous client analysis and visualisation andusing visual aids if required.

2.3. Confirm client preferences.

3. Organise a follow-through plan.

3.1. Explain the initial service proposed and new or additional services that will be required to achieve and maintain the client's preferred colour or design outcome.

3.2. Select and inform clients regarding the features of appropriate home care tools and products and the benefits to their hair.

3.3. Demonstrate or recommend how home care tools and products should be used.

3.4. Respond to client questions regarding service timeframes and cost of services or products.

3.5. Obtain client agreement to proceed with recommended services or to purchase home care product proposed.

3.6. Identify and organise relevant operators for different components of services identified as required.

3.7. Set up a new client card or update client history with services and products recommended.