Develop a pharmacy product and service range

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRCCPM006, 'Develop a pharmacy product and service range'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Develop a pharmacy product and service range' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse market.

1.1.Identify pharmacy customer groups and analyse their product and service preferences.

1.2.Analyse sales and stock data to identify demand for products and seasonal variations.

1.3.Identify and use opportunities to improve pharmacy product and service range.

1.4.Research and identify potential new products and services.

1.5.Evaluate supplier claims, and refer recommendations to pharmacist.

1.6.Identify market competition for specific products and services.

2. Plan front of pharmacy product and service range.

2.1.Analyse existing pharmacy product and service range against pharmacy values and objectives, market analysis and sales performance.

2.2.Document specifications clearly and accurately for new merchandise quality.

2.3.Determine display space requirements and optimum product or service mix according to market analysis.

2.4.Plan for updating of product range at regular intervals.

2.5.Identify product lines to be deleted and take action to minimise adverse effects on profit.

2.6.Consolidate stock to maximise sales potential.

3. Maximise profit.

3.1.Calculate or estimate product range contributions against budget targets.

3.2.Develop product range assessment checks and implement against budget targets.

3.3.Negotiate cost of supply and terms of trade to maximise profit margins.

3.4.Develop and document complete and accurate records of negotiations and agreements to appropriate personnel.

3.5.Determine pricing policies for products and services according to nett profit margin stated in pharmacy merchandising plan.

3.6.Clearly document pricing policies for use by pharmacy staff.

4. Introduce new products and services.

4.1.Provide clear information to staff about new product and service range, and implement relevant staff training.

4.2.Demonstrate, promote and display new products and services to staff.

5. Monitor quality.

5.1.Establish specifications for quality of supplier merchandise.

5.2.Monitor merchandise quality during supply and delivery process and rectify deficiencies.

5.3.Check stock return figures and analyse against target figures.