Investigate new front-of-pharmacy products and services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRCCPM504, 'Investigate new front-of-pharmacy products and services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Investigate new front-of-pharmacy products and services' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Analyse market.

1.1.Monitor customer requirements and evaluate market factors.

1.2.Review performance of front-of-pharmacy product and service range to identify the demand for individual items and seasonal variations.

1.3.Identify opportunities to improve pharmacy sales and services.

1.4.Research and identify potential new products and services, evaluate supplierclaims, and refer recommendations to managing pharmacist where relevant.

1.5.Identify market competition for specific products and services.

2. Plan front-of-pharmacy product and service range.

2.1.Assess existing pharmacy product and service range against pharmacy values and objectives, market analysis and sales performance.

2.2.Identify display space requirements and optimum product or service mix according to market analysis.

2.3.Update product range at regular intervals.

2.4.Identify product lines to be deleted and take action to minimise adverse effects on profit.

2.5.Consolidate stock as required to maximise sales potential.

3. Monitor quality control.

3.1.Establish expected merchandise quality standards with suppliers.

3.2.Monitor merchandise quality during supply and delivery process.

3.3.Check stock return figures and analyse against target figures.

4. Introduce new products and services.

4.1.Inform staff of new product ranges and services, and implement relevant staff training.

4.2.Demonstrate, promote and display new products and services to staff.

5. Maximise profit.

5.1.Calculate or estimate product range contributions against budget targets.

5.2.Develop product range assessment checks and implement against budget targets.

5.3.Maximise profit margins in negotiation with suppliers.

5.4.Determine pricing policies for services and products according to stated net profit margin in pharmacy merchandising plan.

5.5.Negotiate specifications for terms of trade.