Accept prescriptions and return dispensed medicines to customers

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRCDIS301, 'Accept prescriptions and return dispensed medicines to customers'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Accept prescriptions and return dispensed medicines to customers' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Verify prescription and customer details.

1.1.Approach customer and accept prescriptions in a timely manner.

1.2.Check customer’s prescriptions for legality, validity and completeness.

1.3.Confirm customer details.

1.4.Respect customer privacy and confidentiality when requesting and providing information.

2. Confirm customer prescription needs.

2.1.Identify and confirm items to be dispensed.

2.2.Provide brand substitution information and determine customer preference.

2.3.Flag and refer prescription discrepancies and other situations requiring additional assistance to appropriate pharmacy staff or a pharmacist.

2.4.Advise customers of expected prescription preparation time, including delayingfactors or delivery times as appropriate.

2.5.Lodge verified prescriptions together with relevant recorded customer information for dispensing.

3. Return prescribed medicines to customers.

3.1.Verify that dispensed prescriptions have been checked by a pharmacist and check dispensed medicines to ensure customer’s requested items and quantities have been dispensed.

3.2.Verify that the customer receives the correct medicine and that the customer or their agent signs and dates the prescription as confirmation of receipt.

3.3.Explain information provided on medicines and question to confirm customer understanding.

3.4.Refer customers to a pharmacist in situations requiring additional assistance or therapeutic advice.

3.5.Supply dispensed medicines promptly in appropriate packaging.

3.6.Provide information on other products where required to effectively use medicines supplied.

3.7.Retain store-filled prescriptions in a nominated secure area.