Deliver medicines to customers outside the pharmacy

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRCDIS302, 'Deliver medicines to customers outside the pharmacy'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Deliver medicines to customers outside the pharmacy' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Confirm customer delivery requirements.

1.1.Identify pharmacy products to be delivered to customer.

1.2.Identify prescription items required.

1.3.Confirm customer details.

1.4.Confirm delivery information with the customer.

2. Prepare and plan prescription deliveries.

2.1.Confirm that items are ready for delivery.

2.2.Liaise with a pharmacist to confirm method of providing customer advice.

2.3.Prepare items for delivery to meet handling and storage requirements.

2.4.Confirm that delivery documentation is accurate and complete.

2.5.Use available aids to plan the most efficient delivery route.

2.6.Schedule deliveries to suit requirements of the pharmacy and customers.

3. Distribute medicine to customers outside the community pharmacy.

3.1.Verify customer or agent identity and any special delivery instructions.

3.2.Explain information provided on medicines and, where instructed by the pharmacist, question to confirm customer or agent’s understanding.

3.3.Request a dated signature as evidence of receipt of goods.

3.4.Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice.

3.5.Finalise the sales transaction if appropriate.

4. Reconcile delivered items and records.

4.1.Reconcile medicines and other items collected for delivery with items distributed.

4.2.Reconcile cash payment with the value of items sold.

4.3.Complete delivery documentation and records.

4.4.Follow pharmacy procedures to make alternative arrangements where unplanned factors have prevented delivery of medications.


Qualifications and Skillsets

SIRCDIS302 appears in the following qualifications:

  • TLI21210 - Certificate II in Driving Operations
  • TLI21210 - Certificate II in Driving Operations
  • HLT30113 - Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care
  • SIR30112 - Certificate III in Community Pharmacy