Coordinate service to patients in residential care settings

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRCDIS408, 'Coordinate service to patients in residential care settings'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Coordinate service to patients in residential care settings' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Maintain close contact with residential care providers.

1.1.Confirm relevant contact personnel for each residential care provider.

1.2.Act as a contact person to coordinate overall pharmacy service to residential care facility customer.

1.3.Initiate regular contact to improve service efficiency.

2. Identify and respond to residential provider service requirements.

2.1.Consult relevant customer contacts to review specific residential care provider ordering needs.

2.2.Outline and confirm trading terms for residential care customer.

2.3.Confirm pricing policy and procedures.

3. Maintain services to residential care facilities.

3.1.Receive pharmacy notifications when residents are admitted or re-admitted to the care facility.

3.2.Negotiate and coordinate arrangements for receiving and filling regular residential facility orders.

3.3.Follow pharmacy procedures to assist pharmacist to regularly review patients’ medicines and ensure reconciliation with each patients’ medication chart.

3.4.Follow pharmacy procedures for supply of stock medicines to residential care facilities and to maintain a stock control system.

3.5.Assist pharmacist to monitor adverse drug reactions (ADR), adverse drug events (ADE) and therapeutic drug monitoring (TDM) where requested.

3.6.Coordinate delivery schedule, including emergency deliveries and persons authorised to receive the delivery.

3.7.Negotiate a system to notify the pharmacy of all changes in individual patient medication regimens in a timely manner.

3.8.Liaise with the director of nursing in the residential care facility or other nominated person to identify information and education needs.

4. Perform relevant administrative tasks.

4.1.Maintain an accurate, complete and comprehensive record of medicines for each resident.

4.2.Maintain and follow the pharmacy system for recording and reportingmedication-related incidents.

4.3.Ensure pharmacy maintains a current contract with appropriate references for each facility serviced.

4.4.Follow pharmacy timelines and procedures to input data, raise and forward invoices, and reconcile payments received.