Operate in a community pharmacy framework

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRCIND201, 'Operate in a community pharmacy framework'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Operate in a community pharmacy framework' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Locate pharmacy product and service areas.

1.1.Identify types of medicines as defined by Standard for the Uniform Scheduling of Medicines and Poisons (SUSMP) that are found in pharmacies, and requirements relating to their storage and display location.

1.2.Locate and direct customers to key product and service areas within the pharmacy.

2. Follow pharmacy customer service procedures.

2.1.Greet and farewell customers according to pharmacy procedures.

2.2.Communicate with customers in a professional, courteous manner according to pharmacy service protocols and procedures.

2.3.Convey a positive, helpful approach if responding to expressed customer dissatisfaction.

2.4.Meet customer needs and reasonable requests or refer to the pharmacist or a relevant experienced staff member according to pharmacy protocols.

2.5.Apply tact and discretion when collecting information and providing information to customers.

2.6.Identify and act on triggers for referral to a pharmacist or other pharmacy staff.

3. Accept prescriptions.

3.1.Approach customers and accept prescriptions in a timely manner.

3.2.Collect key customer and dispensing information and record on prescription intake form.

3.3.Refer any prescription queries or discrepancies directly to the pharmacist.

3.4.Lodge prescriptions together with completed prescription intake form for dispensing.

4. Work within pharmacy requirements.

4.1.Work within own job role boundaries and recognise roles and responsibilities of colleagues and immediate supervisors.

4.2.Seek advice, direction, and support from appropriate team members where required under pharmacy protocols.

4.3.Interpret staff rosters accurately and provide sufficient notice of unavailability for rostered hours according to pharmacy requirements.

4.4.Develop and use current working knowledge and understanding of employee and employer rights and responsibilities.

4.5.Comply with relevant duty of care, legal responsibilities and support organisational culture.

4.6.Participate in pharmacy safe and sustainable work practices.

5. Develop effective work habits.

5.1.Follow pharmacy hygiene, personal presentation and dress code.

5.2.Act promptly on instructions, information and procedures relevant to the particular task.

5.3.Confirm and act on legal requirements in regard to anti-discrimination, sexual harassment and bullying.

5.4.Ask questions to seek and clarify workplace information.

5.5.Plan and organise daily work routine within the scope of own job role.

5.6.Prioritise and complete tasks according to required timeframes.

5.7.Identify work and personal priorities and achieve a balance between competing priorities.