Manage merchandise quality and compliance

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRRMRM011, 'Manage merchandise quality and compliance'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Manage merchandise quality and compliance' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish organisational merchandise quality and compliance standards.

1.1. Identify merchandise quality requirements based on organisational strategy and objectives.

1.2. Identify internal and external merchandise compliance requirements.

1.3. Document product quality and compliance standards, including tolerances.

1.4. Develop control systems and procedures that support the achievement of quality and compliance requirements.

1.5. Communicate systems and procedures to relevant internal and external stakeholders.

2. Assess merchandise quality and compliance.

2.1. Monitor adherence to quality and compliance standards during product production and trade.

2.2. Arrange routine product testing against quality and compliance standards as required.

2.3. Seek input from customers and stores regarding product quality and compliance.

2.4. Investigate causes of product faults and implement corrective action.

2.5. Communicate with relevant stakeholders as product issues and faults occur to minimise impact.

3. Evaluate merchandise quality and compliance.

3.1. Source product performance information as related to quality and compliance, including customer feedback.

3.2. Maintain records of product quality and compliance and quality issues according to organisational requirements.

3.3. Record action taken to prevent further compliance and quality issues.

3.4. Document quality and compliance reports and make recommendations for future improvements.