Process postal outlet transactions

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRRPOS001A, 'Process postal outlet transactions'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Process postal outlet transactions' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1

Identify customer requirements.

1.1

Identify customer needs and apply relevant postal outlet business transactions.

1.2

Check specific customer requirements to ensure they conform to postal enterprise service policy and procedures with regard to specific services.

1.3

Identify any constraints on postal outlet's ability to process customer's request according to postal enterprise policy and procedures.

1.4

Inform customer of details of available postal enterprise services in regard to their specific requirements.

2

Process transaction.

2.1

Inform customer of fees associated with the transaction according to postal enterprise procedures.

2.2

Check required documentation to ensure it is fully completed according to postal enterprise procedures.

2.3

Process mail lodgement transactions according to mail acceptance procedures.

2.4

Verify authorisation or identification as required for change of address and private box applications, according to postal enterprise policy and procedures.

2.5

Record transaction details according to postal enterprise procedures.

2.6

Process transaction according to relevant legislative requirements and regulations and postal enterprise policy and procedures.

2.7

Collect fees applicable according to postal enterprise procedures.

3

Finalise transaction.

3.1

Check accuracy of transaction details according to postal enterprise procedures.

3.2

Check accuracy of documentation to accompany articles lodged for further processing.

3.3

Check accuracy of documentation to be provided to customer before finalising the transaction.

3.4

Complete processing in adherence to postal enterprise cash management policy and procedures.


Qualifications and Skillsets

SIRRPOS001A appears in the following qualifications: