Handle mail received in a retail environment

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRRPOS002A, 'Handle mail received in a retail environment'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Handle mail received in a retail environment' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1

Accept mail in a retail environment.

1.1

Follow and apply established laws, by-laws and procedural guidelines while receiving mail.

1.2

Keep mail secure to minimise risks to mail security.

1.3

Receive items requiring special treatment as specified and complete relevant documentation accurately and promptly.

1.4

Explore customer requirements in relation to offering optional mail services.

1.5

Conduct contact with customers courteously and in a manner that encourages customer loyalty.

2

Process mail received in a retail environment.

2.1

Process received mail according to postal enterprise mail acceptance and processing procedures.

2.2

Check customer lodgement details and provide assistance as required to ensure accuracy.

2.3

Check mail items in relation to article number, volume, weight, mode of transport and destination according to postal enterprise policy and procedures.

2.4

Apply charges and process transaction according to postal enterprise policy and procedures for receiving cash or debiting customer account.

3

Record mail lodgement and receipt details.

3.1

Record details of mail lodgement and receipt according to postal enterprise policy and procedures and customer requirements.

3.2

Finalise mail lodgement and receipt details, check for accuracy, and forward promptly to the appropriate person or destination.

3.3

Provide customer with receipt according to postal enterprise policy and procedures.


Qualifications and Skillsets

SIRRPOS002A appears in the following qualifications: