Recommend jewellery products and services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRRRPK008A, 'Recommend jewellery products and services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Recommend jewellery products and services' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1

Research store product range.

1.1

Develop product knowledge by accessing relevant sources of information.

1.2

Identify store product range according to relevant product information.

1.3

Identify gemstones and jewels according to relevant product information.

1.4

Identify metals according to relevant product information.

1.5

Identify watches according to relevant product information.

2

Recommend specialised jewellery products.

2.1

Identify customer lifestyle and needs.

2.2

Apply specialised product knowledge to accurately advise customers and other staff on jewellery products.

2.3

Demonstrate features and benefits of jewellery products to customers to create a buying environment.

2.4

Supply accurate statement of product to customer according to legislative requirements and the Jewellery and Timepieces Industry Code.

3

Advise on jewellery product warranties.

3.1

Clearly explain comparisons between product and manufacturer warranty terms to customer.

3.2

Consult relevant sources of information to confirm and convey individual product warranty terms and conditions to customers.

3.3

Provide customer with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to store policy and procedures.

4

Protect stock.

4.1

Regularly clean and polish stock according to manufacturer care instructions and store procedures.

4.2

Handle stock with care to prevent damage or breakage according to store procedures.

4.3

Replace stock in designated location immediately after showing.

4.4

Ensure display units are locked at all times.

4.5

Show fine jewellery one item at time, and immediately replace in designated location according to store procedures.

4.6

Maintain vigilance in regard to stock observation according to store procedures.

4.7

Observe procedures for transfer of stock between safe and display units according to store security procedures.

4.8

Maintain confidentiality in regard to store security procedures at all times.

4.9

Open and close premises, including setting and de-arming alarms, according to store security procedures.

4.10

Maintain security of keys, safe combinations and alarm codes according to store security procedures.

5

Advise on and arrange services and repairs.

5.1

Identify and accurately describe service or repair process to customer.

5.2

Identify and quote price and timelines for basic service and repairs to customer where applicable.

5.3

Identify customer requirements in regard to remaking or redesign of jewellery, and evaluate and convey alternatives to customer according to store policy.

5.4

Transcribe customer details to repair form according to store policy and legislative requirements.

5.5

Identify and accurately describe item for repair, including agreed value, according to store policy and legislative requirements.

5.6

Label and securely store item for repair according to store policy.

5.7

Perform watch, battery or band replacement as required without damage to product and according to store policy.


Qualifications and Skillsets

SIRRRPK008A appears in the following qualifications: