Process product and service data

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRWSLS302, 'Process product and service data'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Process product and service data' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria


Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Source and process product and service data.

1.1.Source and report product and service data using business technology and systems.

1.2.Store, retrieve and relay data, according to business technology, information management systems and procedures.

1.3.Process product and service data, according to confidentiality, security and systems access requirements.

2. Monitor customer sales.

2.1.Monitor product mix for each customer to identify potential add-on sales.

2.2.Monitor customer sales figures to identify success of current sales and supply targets.

2.3.Enter information affecting future forecasts into the database in an accurate and timely manner.

2.4.Use new technologies to gather data from the field to expedite the sales and provide real time feedback to customers.

3. Maintain product database.

3.1.Maintain accurate and current details of products and services in product database, including deleting old items and inserting new items.

3.2.Collect and correctly process latest data.

3.3.Apply security procedures for access to database.

3.4.Build and maintain data records, according to business policy and procedures.

3.5.Collect information for reporting purposes using appropriate technology to convey product or service information.

3.6.Generate reports in line with business requirements.

4. Determine customer preferences.

4.1.Evaluate volume of products purchased by individual customers to anticipate future requirements and preferences.

4.2.Provide timely and accurate reports on information that can enhance decision making on provision of products and services to customers.