Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRXCCS305, 'Maintain business to business relationships'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Reference books for 'Maintain business to business relationships' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency.
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.
1. Maintain close contact with business customers.
1.1.Confirm relevant contact personnel for each business or account customer.
1.2.Participate and contribute to team efforts to service business customers.
1.3.Build external relationships to improve supply chain efficiency.
1.4.Maintain business customer contact consistent with business policy and procedures.
2. Identify business customer needs.
2.1.Confirm means to identify business customer needs.
2.2.Consult relevant customer contacts to review business needs.
2.3.Analyse current business and promotional activities and determine future directions.
2.4.Outline and confirm trading terms for specific customers.
2.5.Confirm pricing policy and procedures.
2.6.Process business reviews using latest forecasts of current and future trends.
3. Improve business customer outcomes and business relationships.
3.1.Report, promote and advocate the needs of business customers and end consumers within the organisation.
3.2.Establish and use quality assurance and compliance procedures to qualify and quantify business customer needs.
3.3.Use judgement to guide the standards of quality required to meet business customer service needs and expectations.
3.4.Anticipate future business customer needs and factor into management activities.
3.5.Provide regular, effective and targeted feedback to business customers regarding the services and the value that is provided.