Maintain business to business relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SIRXCEG005, 'Maintain business to business relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Maintain business to business relationships' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain contact with business customers.

1.1.Confirm relevant contact personnel for each business or account customer.

1.2.Document and maintain currency of contact details.

1.3.Participate in, and contribute to, team activities to provide services to business customers.

1.4.Identify and build external relationships to improve supply chain efficiency.

1.5.Maintain business customer contact according to organisational policies and procedures.

2. Identify business customer needs.

2.1.Confirm the mechanisms to identify business customer needs.

2.2.Consult relevant customer contacts to review their business needs.

2.3.Review current business and promotional activities, and determine future needs for individual customers.

2.4.Outline and confirm trading terms for specific business customers.

2.5.Confirm and apply organisational pricing policies and procedures.

2.6.Process information about business using the latest forecasts of current and future trends.

3. Improve business customer outcomes and business relationships.

3.1.Report, promote and advocate for the needs of business customers and end consumers within the organisation.

3.2.Identify and use quality assurance and compliance procedures to qualify and quantify business customer needs.

3.3.Identify and discuss ideas about improving sales service and performance with colleagues and customers

3.4.Ensure the standards of quality required to meet business customer service needs and expectations are met.

3.5.Recognise deficiencies in service provided to business customers and rectify to customer satisfaction in line with own level of responsibility.

3.6.Anticipate future needs of business customers and plan and document activities accordingly.

3.7.Provide regular, effective and targeted feedback to business customers regarding services and the value that is provided.