Element

Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Implement staffing levels.

1.1.Maintain and monitor store policy and procedures in regard to staffing levels.

1.2.Maintain store staffing plans involving total store operation.

1.3.Ensure store staffing plan is comprehensive, concise and easily understood by staff and management.

1.4.Base all staffing figures on accurate and current information.

1.5.Develop contingency plans to cope with extreme situations.

1.6.Identify, analyse and rectify staff turnover problems as required by store policy.

2. Monitor staff performance.

2.1.Analyse, monitor and maintain store policy and procedures in regard to staff performance requirements.

2.2.Conduct performance appraisal and counselling interviews as required according to store policy.

2.3.Give clear, constructive feedback on performance at a level and pace appropriate to the team member.

2.4.Recognise performance and achievement and encourage individuals to contribute to their own assessment.

2.5.Encourage individuals to contribute to improving policy and procedures.

2.6.Discipline and counsel staff as required according to store policy and statutory requirements.

2.7.Implement staff dismissals according to store policy and procedures and statutory requirements.

2.8.Conduct terminal and exit interviews, according to store policy and procedures and statutory requirements.

2.9.Accurately and completely record details of all procedures and made available to authorised personnel.

3. Identify and minimise potential industrial relations problems.

3.1.Develop and implement strategies in regard to interpersonal conflict and dispute resolution, according to store policy and procedures.

3.2.Actively encourage consultation and cooperation within team.

3.3.Provide constructive support to resolve problems where interpersonal conflict arises.

3.4.Accurately communicate current dispute resolution and grievance procedures to team members.

3.5.Concisely and accurately record details of proceedings and make available to authorised personnel.

3.6.Treat team members with integrity, respect and compassion.

4. Develop and implement training plans.

4.1.Develop training objectives and activities based on considered assessment of existing individual and team competencies, potential competency and career aspirations according to store policy.

4.2.Regularly review, update and improve training plans in consultation with staff and management.

4.3.Ensure training plans contain clear, realistic objectives.

4.4.Encourage and assist individuals to evaluate their own development and training needs and to contribute to development planning and review.

4.5.Plan training activities to optimise the use of available resources.

4.6.Identify training needs using accurate and current information.

4.7.Clearly define training requirements relating to specific competencies necessary to perform a specified role or function.

4.8.Provide ongoing training information to all staff.

4.9.Delegate responsibility for training to specific staff.

4.10.Document planned training needs and specified outcomes.

4.11.Monitor and maintain budget in regard to training and assessment of staff according to store policy.